Privacy Policy
Effective Date: 09 July 2026 | Last Updated: 09 July 2026
Welcome to Fitowl, a gym management and fitness business software platform operated by Neuraburn Technology Private Limited ("Fitowl", "Company", "we", "our", or "us").
This Privacy Policy explains how we collect, use, process, store, and protect information when businesses, gym owners, staff members, trainers, and end users use our services. By accessing or using Fitowl services, you agree to this Privacy Policy.
1. Company Information
Legal Entity: Neuraburn Technology Private Limited
Brand Name: Fitowl
Website: https://fitowl.in
Email: Fitowlapp@gmail.com
Location: Ahmedabad, Gujarat, India
2. Information We Collect
We may collect and process the following information:
Business & Member
- • Gym/Business details & GST info
- • Subscription & Billing data
- • Member contact & attendance
- • Fitness measurements & notes
Technical & WhatsApp
- • IP, Device, & Usage stats
- • Login timestamps
- • WhatsApp Account IDs
- • Messaging analytics
Fitowl does not access private WhatsApp conversations beyond what is necessary to provide messaging services and delivery tracking.
3. How We Use Information
Fitowl uses collected information to provide gym management software services, manage memberships, track attendance, generate invoices, send automated reminders, provide customer support, detect fraud, and comply with legal obligations.
4. WhatsApp Business Services
Fitowl enables businesses to connect their own WhatsApp Business Accounts. Messages sent through Fitowl are transmitted using the business's own account. Fitowl acts solely as a technology provider; businesses are responsible for obtaining necessary customer consents.
5. Payments and Billing
Payments are processed via third-party providers including Razorpay, Banks, and UPI gateways. Fitowl does not store sensitive banking credentials, credit card numbers, or UPI PINs on its servers.